Obtain customer feedback and reviews for your website.
On line customer reviews can influence a potential customer on whether to make a purchaser or enquiry. Unfortunately, many customers who are probably very happy with your products simply do not write a review, whereas the customer who may have had a bad experience seems all too happy to vent his anger on line.
In addition to the pressing business need for positive on line reviews, businesses need feedback from customers, to keep up to date with customer expectations and perceptions and act quickly if anything did not go according to expectation. With new laws in place giving consumers protection for up to six years for product failure, it has never been more important to proactively manage customers post sale experience s. This product is about obtaining honest reviews from customers by telephone or email, which can either be used to generate improvements and/or to build on line reviews.
An Adviser will:-
Devise a set of questions including open questions for qualitative responses.
Telephone or email customers to conduct a review.
Obtain customer permission to ‘quote’ information supplied.
Summarise the quantitative and qualitative data into report format.
Qualitative customer feedback categorised into response categories.
Feedback from customers who do not normally leave on line reviews.
Customer quotes that can be used for marketing purposes.
Ideas to improve product, service or customer experience.
Upon completion, additional optional coaching sessions by skype, telephone or face to face are available. If this product does not quite meet your needs, please enquire about our Bespoke service. Tel. 01373 800888.