Additional information
Guide price per hour | £25 per hour |
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£25.00
Mapping the customer experience from start to finish.
Some of the most important data for the future of your business comes from customers, collected through customer reviews, comments to staff, letters and emails. Perceptions of poor quality products or service by customers can have a lasting effect on a business reputation.
This product is about analysing and categorising quantitative and qualitative data to look for trends at each point of engagement with your customer. This analysis will give you valuable insight into how your business is performing with regard to customer service and where improvements could be made.
An Adviser will:-
Anticipated Outcomes
Upon completion, additional optional coaching sessions by skype, telephone or face to face are available. If this product does not quite meet your needs, please enquire about our Bespoke service. Tel. 01373 800888.
A 'Smart Graduate'
An 'Experienced in the field'
Guide price per hour | £25 per hour |
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