Mapping the customer experience from start to finish.
Some of the most important data for the future of your business comes from customers, collected through customer reviews, comments to staff, letters and emails. Perceptions of poor quality products or service by customers can have a lasting effect on a business reputation.
This product is about analysing and categorising quantitative and qualitative data to look for trends at each point of engagement with your customer. This analysis will give you valuable insight into how your business is performing with regard to customer service and where improvements could be made.
An Adviser will:-
Identify all the engagement points of the customer.
Analyse the data supplied into categories of response.
Identify clusters of quantitative and qualitative data, which may suggest a problem to be addressed.
Summarise the data in visual and easy to digest report format.
Visual summary of quantitative and qualitative data, summarised into categories of responses.
Comment and evaluation of the implications of the data.
Confident decision making on matters related to the data supplied.
Upon completion, additional optional coaching sessions by skype, telephone or face to face are available. If this product does not quite meet your needs, please enquire about our Bespoke service. Tel. 01373 800888.