Customer Disputes

Resolve awkward or unhappy customers.

Product Description

Every business wants happy customers. Most businesses live by their reputation and customer disputes, whether justified or not can be bad for business. Fear of a bad on line review means that many small businesses feel unable to defend themselves effectively against customer complaints or deal assertively with problems.

Consumers have more rights than ever and recent legislation gives them the right to return goods up to six years after purchase in some situations. It can sometimes feel as if nobody is on your side.

SkillsforSale offers Expert Chat on a telephone or skype basis. This gives you an opportunity to talk through a customer problem or dispute with an expert, who has a sound understanding of the type of problems that you may be experiencing. The overall aim is to assist in solving the problem. The Chat can be on a one off or ongoing basis to suit the situation.

An Expert will :-

• Help you to define the problem.
• Explore the context and background to the problem.
• Explain any points of Consumer Rights or legislation that is relevant to the case in hand.
• Assist you in considering ways of dealing with the problem and agree a best strategy.
• Support you, as required, in dealing with the problem, including if required, liaising with the customer on your behalf.

Anticipated Outcomes

• Problem solved (in time).
• You will feel better able to deal with similar problems in the future.

Upon completion, additional optional coaching sessions by skype, telephone or face to face are available. If this product does not quite meet your needs, please enquire about our Bespoke service. Tel. 01373 800888.

This product will be delivered by..

A 'Wise Head' Customer Relations Manager